ISAGO is an audit program for ground handling companies serving airlines at airports. The audit is built around a set of harmonized, globally recognized standards. ISAGO aims to improve operational safety within the airport ground operations environment by reducing damage to aircraft and equipment and improving efficiency by reducing the number of redundant audits done by airlines on Ground Service Providers (GSPs). GSPs that model their operations on the ISAGO standards are making a commitment to operate according to globally accepted industry best practices.
To ensure integrity, quality and oversight of the program, the following are the principal entities of the ISAGO program and their basic functions: IATA – Developer of the standards, administrator of the ISAGO registry and ongoing™ quality oversight of the ISAGO program ISAGO Oversight Council – Group of airlines and GSPs, providing oversight and™ guidance to the ISAGO program. Regulatory and airport authorities can participate as observers. Pool Advisory Group – Group of participating member airlines that assists IATA in™ the management and administration of the ISAGO Pool.